Return & Exchange Policy
Items sold at the retail price and package are backed by a thirty (30) day money-back guarantee and a one (1) year factory warranty (unless otherwise specified) except for software, media, printer ink, paper, and consumable items. Discounted items (price matched, clearance, and open box) items are backed by a fourteen (14) day refund or exchange. All items eligible for return or replacement must be returned unopened and in new condition. All open-box items returned will be subject to a 15% restocking fee. Damaged items or items missing original packaging or contents will be refused. Consumable items including software, paper, ink, and media are exchanged only if defective.
Any return should obtain an RMA number and return it to the original pick-up location or a given warehouse address for any online order. CA-PC-FIX is not responsible for any cost involving the return unless CA-PC-FIX ships the wrong or defective products.
Our Guarantee Does Not Protect Against
-Subsequent mishandling or misuse that causes the frame to bend, twist, or crack, and drops
-Water damage
-Subsequent accidental or purposeful drops
-Tampering with internal hardware
-Damage resulting from attempted customer repairs
-Software issues unrelated to the repair
-Jailbroken devices
-New damages unrelated to the original repair
-Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to repair attempt
-Virus reinfection
-Damage caused by electric shortage or surge
Our guarantee also does not cover the outcome of a repair
if certain pre-repair conditions exist, including:
-Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
-Existence of damage to the frame of the device, as noted prior to the repair
-Water damage
-Jailbroken devices
-Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. CA-PC-FIX Computer Service or repair specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the repair-ability of your device.
-a NON-Working, damaged, or severed home button/Bio-Metric scanner
-Damage caused by electric shortage or surge
Repair Time and Products Delivery
CA-PC-FIX Computer Service will make reasonable efforts to ship the new orders or the repaired equipment within the estimated time of delivery but does not guarantee that a repair or a delivery will be completed within a specific period of time. CA-PC-FIX Computer Service shall not be liable for any failures or delays in service due to any cause beyond its control. CA-PC-FIX Computer Service reserves the right to refrain from providing the repairs or services ordered or products and instead refund the customer’s payment at its sole discretion.